It is often unclear what new behavior is expected from employees. Therefore, one of the first steps is to perform a gap analysis by clarifying what is expected per stakeholder group and what the status quo is. Conducting a risk analysis and discovering the organizational needs provided a picture of the impact of change on employees and processes. This showed where the focus of change management should be and to what extent. Based on this, a change plan was created and hands-on support was provided to execute the plan. Focusing on the needs of stakeholders was crucial to guiding the changes.