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Implementation digital platform

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Project

Implementation of a digital platform

Expertise

Change management

Increase adoption of new digital platforms and tools.

To meet changing customer needs and work in a more data-driven way, Boels developed a new digital platform. The introduction of this platform had a major impact on the organization, as it required many employees to work in a new way. This made it a real digital change project.

 

We supported Boels’ Digital Solutions Team for three years in the implementation and adoption of the digital platform. With a focus on change management, we created broad support, resulting in a successful implementation and a sustainable digital change in the organization.

Approach

To achieve a successful implementation of the new digital platform, we guided and reinforced the change. The approach consisted of the following components:

  • Impact analysis and stakeholder mapping: Mapping involved stakeholders and changes for each department with an impact matrix.
  • Custom communication: Developing and implementing a communication plan to effectively reach all target groups within the organization.
  • Process support: Support the process as well as a smooth transition to new ways of working with targeted actions and interventions.
  • Promoting cooperation: Joining forces with different departments for greater support.
  • Hands-on support: Practical help for successful change.
Digitale transformatie

Result

The approach resulted in a successful implementation of the digital platform, with employees effectively embracing the platform and new way of working. This has resulted in:

  • Awareness and adoption: Awareness and successful adoption of various digital solutions.
  • Broad support: An organization-wide acceptance and support of the change.
  • More efficient work processes: Improved, more streamlined and data-driven processes.
  • Stronger collaboration: Increased connection and synergy between departments.
  • Sustainable change: A lasting integration of the platform into daily working practices.

“Digital Shapers did an excellent job in helping us launch and guide our digital transformation. The desired digital objectives, corporate culture and organizational structure were well mastered after which obstacles to change were effectively addressed. This ensured a smooth implementation of the relevant online domains. Highly recommended for any digital change project.”

Björn Kreijen – Group Director Digital & eCommerce at Boels