Companies are currently investing heavily in optimal customer experience. But are we moving in the right direction? Are we just doing a little better, or are we disrupting our company’s customer experience?
During the third edition of #ShapingDigital, born-digitals and decision makers from corporates and startups discussed topics such as Customer Experience 4.0 and the Science of Subliminal Persuasion. Rodger Buyvoets of Crobox and Digital Shapers shared their insights during two presentations, and decision makers from KLM, Uber, and Crobox discussed best practices in customer experience during the interactive panel discussion.